Professional Resume
- lori261
- Mar 24
- 2 min read
Updated: 2 days ago
LORI SANTA MARIA
Queen Creek, AZ 85142 | 602.625.5565 |
PROFESSIONAL SUMMARY:
Compassionate Counselor in Training (CIT) well-versed in therapeutic techniques and client rapport-building. Known for effectively supporting individuals through emotional challenges and contributing to the collaborative team environment. Reliable and adaptable, with strong interpersonal and problem-solving skills valued in counseling roles.
EDUCATION:
MS, Clinical Mental Health Counseling
Alpha Chi National College Honor Society GCU
Grand Canyon University - Expected September 2025
BS, Business Marketing
Arizona State University December 2000
RELEVANT EXPERIENCE:
Front Desk Manager and Intake Specialist 10/2023 to Current Arizona Restorative Psychiatry, Gilbert, AZ
Handled all inquiries from current and potential customers within the same workday
Assisted clients with complex situations by providing clear guidance on the intake process
and available services, resulting in increased understanding and engagement and full
schedules for the providers
Determined level of care or made referrals to suitable treatment centers
Bridged communication gaps between clients and providers, facilitating treatment
coordination, prescription refills, and follow-up care to support continuity of treatment and
patient well-being.
Provided crisis intervention and de-escalation support to clients experiencing high-stress
moments, leveraging active listening and therapeutic techniques to foster a sense of safety
and trust
Collected, verified, recorded, and processed client demographics, insurance payments, and
referral information.
Service Associate 01/2023 to Current
Red Cross - Disaster Action Team, Gilbert, AZ
Provide critical first-response support as the initial Red Cross representative on-site, delivering immediate care, resources, and emotional support to individuals affected by disasters.
Conduct thorough damage assessments to evaluate property loss and client needs, ensuring timely and appropriate financial assistance and access to essential community resources.
Advocate for disaster survivors by facilitating referrals, coordinating financial aid through the RC Care case management system, and connecting clients to long-term recovery solutions.
Enhance disaster recovery outcomes by employing strategic case management, crisis intervention techniques, and compassionate support to empower individuals in rebuilding their lives.
ADDITIONAL EXPERIENCE:
Internet Marketing Consultant (Freelance) 01/2013 – 12/2024
LOSAMA LLC | Arizona
Develop and execute targeted digital marketing campaigns across various platforms to
Enhance brand visibility.
Implement strategies that drive customer engagement, brand loyalty, and revenue growth.
Analyze key performance indicators (KPIs) to generate detailed monthly reports and
optimize marketing initiatives
Marketing & Social Media Manager 10/2000 – 09/2012
KTVK 3TV | Phoenix, AZ
Led branding projects, integrating grassroots, digital, TV, print, and event marketing
components.
Created new business opportunities for the sales team, increasing revenue generation.
Managed multiple social media platforms, ensuring brand consistency and audience
engagement.
Monitored emerging trends and adapted innovative strategies to maintain a competitive
edge.
AFFILIATIONS:
American Counseling Association
Arizona Counseling Association
Arizona Trauma Association
CERTIFICATIONS:
Adult & Pediatric CPR/AED/First Aid, Red Cross, 07/2023, 10/2025, 018NDPR
REFERENCES:
Dr. David Chong, Psychiatrist, Arizona Restorative Psychiatry dchong@azrpsych.com, 480-935-3200
Blanca Esparza-Pap, Station Manager, KTVK 3TV, CBS 5 Besparza@azfamily.com, 602-207-3331
Download a .pdf copy below
View Letters of Recommendations:
Comentarios